Maintenance Secretary – Universal General Facility Management Civil Engineer Services Ltd.
Join Universal General Facility Management Civil Engineer Services Ltd (UGFM) as a Maintenance Secretary, and become the operational backbone of our service teams. You will coordinate work orders, manage documentation, schedule assignments, and support service quality across HVAC, electrical, fire, LED, and AI services.
About the Role
As the Maintenance Secretary, you’ll ensure smooth operations of service delivery by organizing schedules, maintaining accurate records, liaising with clients and vendors, and supporting field technicians. You’ll work closely with Supervisors and Managers to maintain streamlined workflows, compliance, and timely service.
Key Responsibilities
- Receive, log, and route service requests; generate and track work orders.
- Schedule and dispatch technicians; coordinate with supervisors for daily/weekly routes.
- Maintain detailed records: job tickets, inspections, compliance documentation, SOP checklists.
- Prepare client updates, quotes, invoices, and support finance coordination.
- Support procurement activities, vendor follow-up, and material tracking.
- Assist in monthly operations reporting and KPI tracking.
- Serve as a front-line customer liaison via phone, email, and reception support.
Qualifications & Skills
We are seeking a capable individual who has:
- Associate degree or equivalent experience in administration, business, or a related field.
- 2+ years in administrative or service coordination roles, preferably in facility or maintenance environments.
- Excellent organization, scheduling, and documentation abilities.
- Strong communication skills and customer service orientation.
- Proficiency in office software and work-order systems.
- Attention to detail, ability to handle multiple tasks under pressure, and adaptability.
Compensation & Benefits
- Salary: BZ$2,000 – BZ$4,000 per month
- Includes paid time off, holidays, certification support, and career growth opportunities.
Why Join Universal?
At Universal General Facility Management, we believe that every role contributes to Belize’s infrastructure excellence. As Maintenance Secretary, you’ll be integral in ensuring service teams run smoothly and clients receive top-tier support. You’ll also join a company that values integrity, innovation, and your personal and professional growth.