Driven by innovation, guided by excellence — we provide integrated facility management solutions that empower businesses, institutions, and communities to thrive.
Building a Smarter, Safer, and More Sustainable Belize.
Who We Are
Universal General Facility Management Civil Engineer Services Ltd (UGFM) is Belize’s trusted provider of full-service facility management and engineering solutions. We specialize in HVAC maintenance, electrical systems, fire protection, AI-driven facility management, and LED retrofitting — all designed to enhance operational efficiency and sustainability for every client.
Founded by William Dawson, a civil engineer with more than 20 years of experience, Universal was built on the belief that great facilities management is about more than maintenance — it’s about empowering spaces to perform better, last longer, and support the people who use them every day.
To deliver reliable, innovative, and technology-driven facility management services that enhance the performance, safety, and sustainability of buildings across Belize.
We strive to combine engineering expertise with smart technology to help businesses and institutions operate efficiently, reduce costs, and create safer environments.
To be the leading provider of innovative and efficient facility management solutions in Belize and the Caribbean, enhancing the operational performance of buildings and infrastructure through excellence and technology.
At Universal, we are guided by values that define our culture and our commitment to clients:
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Integrity: We build trust through transparency and accountability.
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Innovation: We embrace new technologies that enhance facility performance.
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Reliability: We deliver consistent, high-quality service every time.
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Customer-Centricity: We tailor our solutions to each client’s unique needs.
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Excellence: We pursue the highest standards in everything we do.
Our Nationwide Reach
Headquartered in Belmopan, Universal General Facility Management proudly serves clients across all six districts of Belize — Belize, Cayo, Corozal, Orange Walk, Stann Creek, and Toledo. Our centralized operations ensure fast response times and consistent quality wherever our clients are located.
Commitment to Sustainability
We believe responsible facility management is also environmental stewardship. Through AI-driven energy optimization, LED retrofits, and preventive maintenance, we help clients reduce carbon footprints, extend asset life, and contribute to a more sustainable Belize.
Optimizing Facilities, Ensuring Excellence.
Facility Management FAQs
A: We provide full-service facility management solutions across Belize, including HVAC maintenance, electrical systems, fire protection, LED lighting, AI-driven facility management, EV charging stations, plumbing, and cleaning services.
A: Our headquarters is in Manzanero Building, San Ignacio, Cayo allowing us to efficiently serve clients in all six districts — Belize, Cayo, Corozal, Orange Walk, Stann Creek, and Toledo.
A: Universal General Facility Management was founded by William Dawson, a civil engineer with over 20 years of experience in engineering, construction, and facility management.
A: We work with commercial, residential, industrial, and government clients across Belize. Our portfolio includes offices, schools, hospitals, warehouses, retail buildings, and more.
A: Our services include:
- HVAC installation and maintenance
- Electrical and lighting system upkeep
- Fire protection systems installation
- LED lighting retrofits
- Signage maintenance
- EV charging station setup
- AI-powered facility management
- Plumbing, pest control, and commercial cleaning
A: Yes! We provide 24/7 emergency support for critical systems such as HVAC, electrical, and fire protection.
A: Absolutely. We specialize in multi-site facility management, coordinating services and reporting across multiple locations for consistent quality.
A: Most facilities benefit from quarterly or biannual preventive maintenance. However, our team customizes schedules based on your systems, usage, and compliance requirements.
A: Pricing depends on the service scope, facility size, and frequency of maintenance. We provide transparent quotes after an initial site assessment.
Our Leadership
William Dawson
Founder & CEO
With two decades of experience in civil engineering and facility management, William Dawson has managed large-scale projects that integrate sustainability, technology, and operational excellence. His vision is to position Universal General Facility Management as the benchmark for integrated facility services in Belize.
Partner with us to elevate your facilities.
Discover how we’re shaping the future of facility management in Belize. Visit our Services page or Request a Consultation today.